Shipping & Payments

Shipping Policy

We currently offer postage to Australian addresses only. We have two optional rated for postage as outlined below. 

Regular Parcel Post - Flat rate shipping of $11.95 to all Australian states.

Regular Parcel Post containing 12 x 12 paper will have a Flat rate shipping of $16.95

Express Parcel Post - Flat rate of shipping of $17.95 to all Australian states.

Regular Parcel Post containing 12 x 12 paper will have a Flat rate shipping of $22.95

International Shipping - New Zealand

We are currently accepting international orders to New Zealand only.

Regular Parcel Post - Flat rate shipping of $24.95 to all New Zealand states.

Regular Parcel Post containing 12 x 12 paper will have a Flat rate shipping of $35.95

Pick up

We currently offer local pickup in Newcastle Shortland. Please select this option in the checkout if you are local and wanting to pick up. We will confirm exact pickup location and time within two business days via email. Due to Covid-19 reasons please wear a mask for pick-up.

 


Box Shipping:

 We have now introduced Box Shipping where you can purchase items and accumulate them to be shipped. This means that you no longer need to wait for a full cart to secure that last item before it sells out. Only available for Australian orders.

How it works:

You shop as normal adding the items you want to your cart. When you get to the end, view your cart and select "Add to Box Shipping"as your shipping and postage option. (You will not be charged at this point for shipping). 
We will then take the items you have ordered and put them in your special shipping box and keep adding to it as you keep doing this option. 
To get the items shipped you need to purchase the "One Time Box Shipping" item (link below). This is one time purchase of $20 that acts as your postage and tells us that you are ready for your special box of supplies to be shipped. The item will be shipped with Regular Parcel Post. It's as simple as that!

 https://www.crazycraftobsession.com/product-page/one-time-box-shipping
 

There are a few rules that apply:

1. You must select the "One Time Box Shipping" to get your order shipped - NOT normal shipping.  

2. We can add as many items as you like to your box as long as they have had the "Add to Boxed Shipping" applied to the order.

3. Your box can be filled for up to two months, after that you will be getting an email to purchase your "One Time Box Shipping" for us to post it. You can choose to add the "One Time Box Shipping" prior to two months for earlier shipping.

4. Refunds on "change of mind" will not be accepted. If after two months of not adding a "One Time Box Shipping" to your order and failing to reply to three consecutive emails, your order will be cancelled and you will be reimbursed for your purchases minus a $15 handling fee.


 

Payments

We accept PayPal, a safe secure means of payment using your Credit or Debit card. Payments can be confirmed immediately and your goods usually shipped within 3 business days.

We also accept payment via Credit Card - Visa & Mastercard - through our stripe service.

Returns

Our Return Policy for faulty items is valid for 30 days after your purchase. 
We will accept returns and either swap out for an identical item or offer a full refund of the item cost if:
- The item is faulty or is not of acceptable quality. 

We may choose to return the product back to the manufacturer to determine the cause of the fault. 

Please contact us as crazycraftobsession@gmail.com before returning your item to us.

We do not accept refunds, returns or exchanges for change of mind.